Skip to main content
All CollectionsWithdrawal
Why Can't I Withdraw Funds from My Account?
Why Can't I Withdraw Funds from My Account?

Brief description of reasons affecting your withdrawal ability in your Parimatch Account

Updated over 2 weeks ago

These are all important factors to consider if you're experiencing difficulties with your account or transactions on the platform:

  1. Complete Personal Data: Ensure that all your personal information, including your full name, date of birth, address, phone number, and email address, is accurately filled out on your account.
    ​

  2. Verify Full Name: Click on "verify" to confirm your full name. You'll receive an OTP code via SMS on your phone for verification.
    ​

  3. Wager Requirement: Make sure you've wagered at least 70% of the deposited amount before requesting a withdrawal. This practice is mandated by AML regulations to prevent money laundering attempts.
    ​

  4. Account Verification (KYC): Check if your account needs verification. Visit the KYC section of your account and upload the necessary documents for verification purposes.
    ​

  5. Irregular Activity: If there's been irregular activity detected on your account, you may need to undergo additional verification processes. These cases typically take longer to resolve.

Addressing these potential issues can help resolve difficulties you may encounter with your account or transactions, ensuring a smoother experience on the platform.

Did this answer your question?