We understand that it can be a frustrating experience when the app or website does not function as intended, as it reduces the overall gaming experience. As such our specialists work tirelessly to ensure the gameplay experience is as smooth as possible.
Therefore under normal circumstances the application/website should run as intended so if you are encountering issues with the app’s or website's performance, the reason is most likely external. Below are some tips you can try to implement in order to resolve the issue:
Check your internet speed; consider resetting your ISP WiFi router or mobile data.
Check and close other running applications on your device.
Check if your device has free storage space.
For Apps: Check if your software version is outdated.
Consider clearing your app/browser cache and cookies.
Try using a different ISP or data connection.
Try using a different device to see if the application/website is running as intended.
For Apps: If all else fails, please try a fresh re-install of the app.